Terms & Conditions

Last Updated: 31 July 2025

Welcome To Surnexo!

These Terms & Conditions (“Terms”) govern your access to and use of our services, including our website, platform, applications, and any associated services (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service.

1. Use of the Service

  • You must be at least 18 years old to use our Service.
  • You agree to use the Service only for lawful purposes and in accordance with these Terms.
  • You are responsible for maintaining the confidentiality of your account and password.

2. Account Registration

  • When you register, you must provide accurate and complete information.
  • You are responsible for all activities under your account.
  • We reserve the right to suspend or terminate accounts that provide false information or violate our policies.

3. Subscription & Billing

  • We offer a single subscription plan that includes full access to our AI-powered monitoring features
  • All fees are billed in advance on a monthly or annual basis (as selected).
  • No refunds are offered once a billing cycle begins.

4. Data & Privacy

  • We collect and process data in accordance with our Privacy Policy.
  • You retain ownership of all data and footage uploaded to our platform.
  • We may use anonymized and aggregated data to improve our Service.

5. User Responsibilities

  • Do not upload illegal, harmful, or unauthorized content.
  • Do not attempt to reverse engineer or hack the Service.
  • You agree not to use the platform to infringe on the rights of others.

6. Intellectual Property

  • All software, branding, design, and content are the property of [Your Company Name] or its licensors.
  • You may not copy, modify, or distribute any part of the Service without our written consent.

7. Service Availability

  • We strive to ensure high availability but do not guarantee uninterrupted access
  • Scheduled maintenance and unforeseen outages may occur

8. Termination

  • You may cancel your subscription at any time.
  • We reserve the right to suspend or terminate your access if you violate these Terms or abuse the Service.

9. Limitation of Liability

  • The Service is provided “as is.” We make no warranties regarding accuracy, security, or performance.
  • Surexois not liable for any indirect, incidental, or consequential damages.

10. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will notify you by email or via the platform.

11. Contact Us

If you have any questions about these Terms, please contact us at:

support@surnexo.com